Reception is open 24 hours a day, with multilingual staff available to assist with check-in, tourist information and guest services throughout your stay. Free Wi-Fi is available throughout the hotel, and both indoor and outdoor parking are available for an additional charge, subject to availability. Electric vehicle charging points are provided on site. The hotel has lift access and offers accessible facilities, including adapted rooms on request. Pets are not permitted. A valid government-issued photo ID is required for all guests at check-in, and the lead guest must be at least 18 years old. A refundable damage deposit is not stated by the official hotel website, although some booking providers may require a card pre-authorisation depending on the rate booked. Requests for early check-in or late check-out are subject to availability, and seasonal facilities, entertainment and pool services may operate with reduced hours outside the main holiday season.