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Useful contacts in Salou

Find the right emergency service, public office, UK provider or travel organisation without relying on unverified search results.

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Immediate contacts

Use 112 when life, safety or property is in immediate danger. Use the more specific service when the situation is urgent but does not need the full emergency response.

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Showing 42 verified contacts.

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Police, emergencies and public safety

European emergency number

Urgent 24 hours

Call 112 for an immediate threat to life, safety or property anywhere in Spain.

Can help with: Ambulance, police, fire and other urgent emergency response.
Emergency: 112
Details checked 17 July 2026

Salou Local Police

24 hours

Salou’s local police for public safety, local incidents, traffic, lost property and non-112 enquiries.

Free local number: 900 309 212
Alternative number: +34 977 309 212
Hours: Central station: open 24 hours.
Address: Carrer del Llobregat, 11, 43840 Salou
Details checked 17 July 2026

National Police

24 hours

National Police contact for urgent police assistance and matters within its remit.

Police assistance: 091
Details checked 17 July 2026

Guardia Civil

24 hours

Guardia Civil contact for urgent assistance and matters within its remit.

Guardia Civil: 062
Details checked 17 July 2026

Salou Beach Police Station

Seasonal beachfront police point on Passeig Jaume I.

Salou Local Police: 900 309 212
Hours: 08:00–20:00 during the published summer season.
Use the central Salou Local Police station whenever the beachfront office is closed.
Address: Passeig Jaume I, Plaça de les Comunitats Autònomes, Salou
Details checked 17 July 2026

Salou sea rescue and lifeguards

Urgent

Seasonal rescue and lifeguard contact for incidents on staffed Salou beaches.

Sea rescue: +34 977 376 429
Mobile contact: +34 651 903 455
Seasonal service. Alert the nearest lifeguard first and call 112 for immediate danger.
Details checked 17 July 2026
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Medical and urgent health contacts

061 Salut Respon

Urgent 24 hours

Catalonia’s 24-hour urgent health advice and medical coordination service.

Can help with: Clinical advice, finding the right service and arranging medical assistance where necessary.
Urgent health advice: 061
Details checked 17 July 2026

National Toxicology Service

Urgent 24 hours

Specialist advice for suspected poisoning, overdose or harmful exposure.

Poison information: +34 91 562 04 20
Important: Call 112 as well when the person is unconscious, having breathing difficulty, fitting or in immediate danger.
Details checked 17 July 2026

CAR Salou health centre

Salou’s public primary-care and high-resolution health centre.

Health centre: +34 977 383 018
Address: Carrer del Carrilet, 12 / Carrer de l’Arquitecte Ubach, 11, Salou
Details checked 17 July 2026

Support in a difficult or vulnerable situation

024 emotional crisis line

24 hours

Free and confidential national support for suicidal thoughts, risk or emotional crisis.

Crisis support: 024
Important: Call 112 when there is immediate danger or a life-threatening emergency.
Details checked 17 July 2026

Violence against women support

24 hours

Free and confidential Catalan support line for women experiencing violence.

24-hour support: 900 900 120
Support is available in English and multiple other languages.
Details checked 17 July 2026

Missing children hotline

24 hours

European hotline for missing children and their families.

Missing children: 116 000
Details checked 17 July 2026

Child safeguarding helpline

Support and guidance for children, young people and adults concerned about a child.

Child helpline: 116 111
Details checked 17 July 2026

INCIBE cybersecurity helpline

Official Spanish help for hacked accounts, online scams, stolen credentials and digital threats.

Cybersecurity help: 017
Hours: Every day, 08:00–23:00.
Details checked 17 July 2026
UK

British consular help

British Consulate General Barcelona

24 hours

Consular help for British nationals in Catalonia following serious difficulty abroad.

Can help with: Lost or stolen passports, emergency travel documents, arrest, hospitalisation, serious crime and bereavement.
24/7 consular support: +34 91 714 6300
Address: Avinguda Diagonal 477–13, 08036 Barcelona
Important: Public access is by appointment only. The consulate cannot replace travel insurance or manage ordinary airline bookings.
Details checked 17 July 2026
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Salou visitor and council help

Salou Tourist Office – Passeig Jaume I

Year-round visitor information, maps, attractions, events and practical Salou guidance.

Tourist information: +34 977 350 102
Hours: Monday–Saturday 09:30–13:30 and 16:15–19:00. Sunday 10:00–18:00.
Address: Xalet Torremar, Passeig Jaume I, 4, 43840 Salou
Multilingual visitor information.
Details checked 17 July 2026

Salou Tourist Office – Plaça d’Europa

Seasonal central visitor office for maps, attractions, events and Salou information.

Tourist information: +34 977 350 102
Hours: Published season: Monday–Sunday 10:00–18:00.
Seasonal office, normally open from Holy Week until October. Confirm before travelling.
Address: Plaça d’Europa, s/n, 43840 Salou
Details checked 17 July 2026

Salou Town Hall switchboard

General municipal switchboard for Salou Council departments.

Council switchboard: +34 977 309 200
Details checked 17 July 2026

Salou Citizen Attention Office

Municipal information and administrative assistance at Salou Town Hall.

Citizen attention: +34 977 309 292
Hours: Monday–Friday, 08:30–14:00. Appointment is recommended.
Address: Passeig del 30 d’Octubre, 4, 43840 Salou
Details checked 17 July 2026

Consumer problems and complaints

Salou Municipal Consumer Office (OMIC)

Municipal consumer information, complaints and mediation service.

Appointments and guidance: +34 977 309 214
Department contact: +34 977 309 218
Hours: Usually Tuesday and Thursday mornings, by appointment.
Address: Passeig del 30 d’Octubre, 4, 43840 Salou
Important: The Salou OMIC primarily handles consumers domiciled in Salou. Visitors should contact it first for guidance or use the Catalan Consumer Agency. A prior written complaint to the business is normally required.
Details checked 17 July 2026

Catalan Consumer Agency

Official Catalan consumer information and complaint guidance.

Can help with: Consumer rights, complaint routes and finding the correct public consumer service.
Generalitat information: 012
Details checked 17 July 2026
£

Lost cards and UK banks

Lloyds Bank lost or stolen cards

24 hours

Freeze the card in the app where possible, then report it to Lloyds.

From outside the UK: +44 1702 278 270
Details checked 17 July 2026

Halifax lost or stolen cards

Freeze the card in the app where possible, then report it to Halifax.

From outside the UK: +44 113 242 8196
Details checked 17 July 2026

NatWest lost or stolen cards

Freeze the card in the app where possible, then report it to NatWest.

From outside the UK: +44 1268 500 813
Details checked 17 July 2026

HSBC UK lost or stolen cards

Freeze or report the card through HSBC online banking or by telephone.

From outside the UK: +44 1442 422 929
Details checked 17 July 2026

Santander UK lost or stolen cards

Use the correct Santander number for the type of card that is missing.

Debit cards from abroad: +44 1908 237 963
Credit cards from abroad: +44 1512 648 725
Details checked 17 July 2026

Nationwide lost or stolen cards

Freeze the card in the app where possible, then report it to Nationwide.

From outside the UK: +44 1793 656 789
Details checked 17 July 2026

Lost phones and UK mobile networks

EE lost or stolen phone

24 hours

Report the device quickly so EE can suspend the account and block the handset.

From abroad: +44 7953 966 150
Details checked 17 July 2026

O2 lost or stolen phone

Report the phone and SIM to O2 and secure the accounts accessible from the device.

From abroad: +44 7860 980 202
Details checked 17 July 2026

Vodafone UK lost or stolen phone

Use the correct Vodafone number for your account type and block the device promptly.

Pay monthly from abroad: +44 7836 191 191
Pay as you go from abroad: +44 7836 191 919
Details checked 17 July 2026

Three UK lost or stolen phone

Report the phone or SIM to Three and protect email, banking and verification accounts.

From abroad: +44 7782 333 333
Details checked 17 July 2026

Airlines, airports, rail, taxis and operators

TUI UK while abroad

24 hours

TUI Guest Experience Centre for UK customers who are already on holiday.

Can help with: Problems during a TUI holiday, resort support and questions while you are away.
From abroad — 24/7: +44 20 3830 3111
Hours: 24 hours a day, 7 days a week while you are away.
Important: Use the TUI app first where practical. Calls from abroad are charged at international rates.
Details checked 17 July 2026

Jet2 from Spain

Jet2 contact numbers for UK customers calling while in Spain.

Can help with: New bookings, existing bookings, changes and other Jet2 enquiries.
Calling from Spain: +34 900 861 494
Calling from another country: +44 20 3059 8336
Important: The Spanish number is the official Jet2 contact for calls from Spain. Charges from a UK mobile depend on your network.
Details checked 17 July 2026

Ryanair UK from abroad

Ryanair UK customer support number in international dialling format.

Can help with: Bookings, changes and customer-support enquiries. Have the booking reference ready.
UK customer support from abroad: +44 113 868 4151
International English support: +353 1 697 1368
Hours: UK line: Monday–Friday 08:00–20:00; Saturday and Sunday 09:00–18:00. Check the official page for the current time zone and changes.
Important: Call from the mobile number used for the booking where possible and have the booking reference ready. Phone-assisted changes may cost more than online changes.
Details checked 17 July 2026

easyJet UK from abroad

easyJet UK customer-service number in international dialling format.

Can help with: Booking and general easyJet customer-service enquiries when online self-service or chat is not enough.
UK customer service from abroad: +44 330 365 5000
Important: easyJet recommends its app, Manage Booking and 24/7 chat first. Telephone queues may be longer and phone-assisted changes can attract administration charges.
Details checked 17 July 2026

Aena airport information

Official airport information for airport facilities and services.

Aena information: +34 913 211 000
Important: Contact the airline for cancellations, baggage claims, ticket changes or airline-specific assistance.
Details checked 17 July 2026

Rodalies de Catalunya

Official Rodalies information for regional rail journeys and service enquiries.

Rail information: 900 410 041
Hours: Daily, 07:00–23:00.
Details checked 17 July 2026

Renfe customer service

Renfe information and assistance for bookings and rail journeys.

Customer service: +34 912 320 320
Details checked 17 July 2026
Do these first

Lost cards, phones and consumer complaints

Lost or stolen bank card

  1. Freeze the card in the official banking app.
  2. Call the verified overseas number shown above.
  3. Check pending as well as completed transactions.
  4. Keep a separate payment method available.

Lost or stolen phone

  1. Use Apple Find My or Google Find Hub.
  2. Contact the network to block the SIM and handset.
  3. Secure email, banking and authenticator accounts.
  4. Report theft to police and keep the reference for insurance.

Consumer complaint

  1. Complain to the business in writing first.
  2. Keep receipts, booking records and photographs.
  3. Ask for an official complaint form where appropriate.
  4. Escalate after the business has had a reasonable chance to respond.

Travel disruption

  • Airport facilities: contact Aena.
  • Flight, baggage or ticket problem: contact the airline.
  • Rail journey: contact the operator named on the ticket.
  • BusPlana details remain unpublished until directly confirmed.
Use verified contact routes.

Numbers and opening hours can change. Avoid search adverts and unofficial directory numbers when contacting a bank, mobile network, public authority or emergency service.