Adam in Salou
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Useful contacts in Salou

Find the right emergency service, public office, UK provider or travel organisation without relying on unverified search results.

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Immediate contacts

Use 112 when life, safety or property is in immediate danger. Use the more specific service when the situation is urgent but does not need the full emergency response.

European emergency numberEmergency112 061 Salut ResponUrgent health advice061 Salou Local PoliceFree local number900 309 212 National Toxicology ServicePoison information+34 91 562 04 20
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Showing 2 verified contacts for Consumer complaint.

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Consumer problems and complaints

Salou Municipal Consumer Office (OMIC)

Municipal consumer information, complaints and mediation service.

☎Appointments and guidance: +34 977 309 214
☎Department contact: +34 977 309 218
◷Hours: Usually Tuesday and Thursday mornings, by appointment.
⌖Address: Passeig del 30 d’Octubre, 4, 43840 Salou
Important: The Salou OMIC primarily handles consumers domiciled in Salou. Visitors should contact it first for guidance or use the Catalan Consumer Agency. A prior written complaint to the business is normally required.
Call +34 977 309 214 Call alternative Official information
Details checked 17 July 2026

Catalan Consumer Agency

Official Catalan consumer information and complaint guidance.

Can help with: Consumer rights, complaint routes and finding the correct public consumer service.
☎Generalitat information: 012
Call 012 Official website
Details checked 17 July 2026
Do these first

Lost cards, phones and consumer complaints

Lost or stolen bank card

  1. Freeze the card in the official banking app.
  2. Call the verified overseas number shown above.
  3. Check pending as well as completed transactions.
  4. Keep a separate payment method available.

Lost or stolen phone

  1. Use Apple Find My or Google Find Hub.
  2. Contact the network to block the SIM and handset.
  3. Secure email, banking and authenticator accounts.
  4. Report theft to police and keep the reference for insurance.

Consumer complaint

  1. Complain to the business in writing first.
  2. Keep receipts, booking records and photographs.
  3. Ask for an official complaint form where appropriate.
  4. Escalate after the business has had a reasonable chance to respond.

Travel disruption

  • Airport facilities: contact Aena.
  • Flight, baggage or ticket problem: contact the airline.
  • Rail journey: contact the operator named on the ticket.
  • BusPlana details remain unpublished until directly confirmed.
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Money, cards and cashpoints

Card payments, cash-machine fees, exchange rates, dynamic currency conversion and what to do if a card is lost or blocked.

Phones, roaming and eSIMs

UK roaming, eSIM choices, Wi-Fi, calling from Spain and contacting your mobile network from abroad.

Use verified contact routes.

Numbers and opening hours can change. Avoid search adverts and unofficial directory numbers when contacting a bank, mobile network, public authority or emergency service.